Refund and Returns Policy
At Non-P.com, we strive to provide high-quality products and excellent customer service. Please read our policy carefully to understand your rights and obligations regarding returns.
Returns Within Jordan
- Eligibility for Return: Returns are only accepted for products delivered within Jordan.
- Time Frame: Returns must be requested and completed within 24 hours of receiving the product.
- Condition of Product: To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging.
- Process: To initiate a return, please contact our customer service team within the specified time frame. Our team will guide you through the return process.
Exchanges Within Jordan
- Eligibility for Exchange: Exchanges are only available for products delivered within Jordan.
- Condition of Product: The product must be unopened, unused, and in its original condition and packaging.
- Additional Fees: An extra shipping fee will be applied for exchanges, and the client will be responsible for covering the cost of the exchange delivery.
- Process: Please contact our customer service team to arrange for an exchange.
Incorrect Product Delivery
- If we deliver the wrong product, we will correct the mistake by sending the original order. In such cases, the client will not be charged for the additional delivery fees.
No Returns or Refunds for International Deliveries
We do not accept returns or issue refunds for products delivered outside of Jordan. Please ensure you review your order details carefully before confirming your purchase.
Additional Notes
- Shipping fees are non-refundable.
- Any costs associated with the return process (e.g., delivery fees for returning the product) will be the responsibility of the customer.
For further assistance, please contact us.